Order

How does an order work?

After you have placed your order, please contact our support team to arrange a processing time. Then send the headlights to us.

How long does processing take?

Processing time is usually one week. However, this time may vary depending on the order.

Is there a guarantee?

Yes, of course our services come with a guarantee. If any defects arise after processing, we will help you quickly and easily.

How can I place an order?

Bei ILLICIUM bieten wir dir verschiedene Möglichkeiten, deine Bestellung aufzugeben:

  1. Über unsere Website:
    *Aus rechtlichen Gründen ist die Bestellung ausschließlich über unseren Onlineshop möglich. Besuche unsere Website und bestelle bequem online.
  2. Per Telefon oder WhatsApp:
    Kontaktiere uns einfach unter +49 (0) 151 22992200. Wir stehen dir gerne für Beratung und Bestellungen zur Verfügung.

Ganz egal, wie du bestellst – wir garantieren dir einen schnellen und zuverlässigen Service!

Do I need a customer account to order?

No! You don't need a customer account to order from us!

General Questions

Can I get advice on site?

Yes, on-site consultation is possible. Please make an appointment in advance so that we can take enough time to address your questions and concerns.

Can I leave my car with you for the conversion and pick it up with the headlights finished?

Of course! Our partner master workshop takes care of the dismantling and assembly on the vehicle, so that you can simply pick up your car again after the conversion.

Why should you have a defective headlight repaired instead of replacing it completely?

Replacing the entire headlight can be expensive and often unnecessary. We offer cost-effective repairs that follow the manufacturer's instructions and specifically fix only the defective parts, such as damaged lenses, cable problems or LED failures. By repairing, you can save a lot of money and still ensure that your headlight is fully functional and safe.

What is headlight inlay paint?

The inlay paint gives your headlights an individual look. Whether black, matt, glossy or in another color - we design the paint according to your wishes and ensure a flawless, elegant look. The inlay paint makes the chrome appear soft and high-quality and gives your vehicle a special, stylish touch. Ideal for anyone who wants to personalize their vehicle and give it an exclusive look.

How can I prevent moisture in the headlight?

Moisture in the headlight can cause serious damage. If your headlight is fogging up from the inside or drops are forming, we offer professional sealing to prevent future moisture and damage. By sealing precisely and replacing damaged seals if necessary, we ensure that your headlights stay dry and retain their full functionality.

How does the import conversion for vehicles work?

Imported vehicles often require special modifications to be registered in Germany. We make the necessary changes to components to ensure ECE approval and to adapt your vehicle to German requirements. This means your imported vehicle is legally and safely registered for use on German roads - from replacing the headlights to other legal modifications.

What is lens engraving?

With lens engraving, you can add a custom logo or pattern to your headlights, making your vehicle truly unique. This special engraving technique is particularly popular with tuned or personalized vehicles and gives your headlight a unique design. It is ideal for incorporating logos, symbols or creative details into the headlight lens, which then become visible depending on the incidence of light.

products

Do you offer customized solutions for headlights?

Yes, absolutely! We offer customized headlight solutions that are specifically tailored to your wishes and ideas. Whether you are looking for a special paint job, a professional repair or creative LED designs - we make your vehicle unique. Our team works with you to optimally implement your ideas and give your car a distinctive look.

How do I find the right part for my car?

You can use our vehicle selector tool on the website or search by part number (if available), keyword or category.

Which LED conversions are possible?

We offer a variety of individual LED solutions! These include colorful LED rings, demon eyes and LED projectors that visually enhance your vehicle and make it a real eye-catcher. With our LED conversions you can give your car a unique and modern look - perfect for anyone who wants to stand out from the crowd.

What if I'm not sure if a part is compatible?

Our customer service will be happy to help you find the right part for your vehicle and is available by phone or online chat via Whatsapp.

pay

Which payment methods do you accept?

We accept PayPal as a payment method.

Is my payment information secure?

Yes, we use secure encryption technology to protect your payment information.

Shipment

Which shipping service provider do you use to send the goods?

We ship with DHL within Germany .

How much are the shipping costs?

Shipping costs within Germany are 7.99 euros . For orders over 149 euros, shipping within Germany is free.

Can I track my order?

Yes, you can track your order once it has been shipped and you have received a tracking number. You can view the status of your delivery at any time via the link https://www.dhl.de/ .

Return / Return Shipping

What is your return policy?

We offer a 14-day return period for most unused items (with possible exceptions). For detailed return instructions and any exclusions, please see our Returns Policy page.

How can I return an item?

Please visit our returns page or contact customer service for instructions on how to initiate a return.

Who pays the return costs?

The buyer is responsible for the return shipping costs as we do not cover them. Details can be found on our Return Policy page.